⌛Surveys Coming on Monday + 🎄Christmas Shipping Details
almost 4 years ago
– Thu, Nov 26, 2020 at 07:12:36 PM
Are you excited to get your SMĪLE on?
⌛ Surveys Coming Monday
Our team is working on finalizing the Backerkit survey, which will be sent out on Monday — keep an eye out for it! We'll be using Backerkit to collect all the information needed (read: your reward preferences, purchasing more add-ons, mailing address, payment for shipping, etc).
Since Christmas is right around the corner, we would kindly like to ask if our backers in North America can complete the survey within 2 weeks of receiving the survey (December 13th), and ROW backers (if you're outside of North America) to please send it back in 1 week (December 6th). This is to take into account shipping times, and we'd like to get your SMILE to you as soon as we can! Any backers completing our survey outside of this time frame will still have their SMILE shipped in December but it will arrive after Christmas.
That leads us to our next part...
🎄 Christmas shipping
A few of you were confused about our "Free Christmas Shipping" announcement so we wanted to make sure everyone was on the same page. When we first started the campaign, backers had to pay an additional $20 on top of the shipping fee to their country in order to get SMILE in time for the holidays — we wanted to make it more accessible so we removed the additional $20 fee so that's why we labeled it "Free Christmas Shipping". We apologize for any confusion from this communication!
Any questions?
Reach out to us directly, we're here to help and get you SMILE-ing!
Felix and The SMĪLE Team